1. Introduction

At beautyshotz.com, we want you to be happy with every purchase. This policy explains how we handle return and exchange requests. Because cosmetics are personal-care products, some rules apply for hygiene and safety reasons.

2. Requesting a Return or Exchange

To request a return or exchange, please contact us through any of the contact methods available on the website. Each request is reviewed individually, depending on the product type, its condition and the details of the order.

3. Product Condition

Returned or exchanged products must be unused, unopened and sealed, in their original packaging with all accessories. Opened or used cosmetics cannot be returned for hygiene reasons.

4. Non-Returnable Products

Some products cannot be returned or exchanged due to their nature, such as opened skincare, makeup, fragrances or items on clearance.

5. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery and share photos of the item so we can review the case and resolve it.

6. Shipping Costs

Return shipping costs may be paid by the customer depending on the reason for the request. If the product is damaged or incorrect, we will cover the shipping costs.

7. Refunds

If your return is approved, the refund will be processed using a method that matches the original payment method, according to the procedures available in our store.

8. Changes to This Policy

We may update this Return & Exchange Policy at any time. Any updates will be posted on this page.

9. Contact Us

If you have any questions about returns or exchanges, contact us at:

Email: [email protected].

We will review your request and get back to you as soon as possible.